The sad reality is that the best values in hosting have a hidden downside. Maybe you'll discover it - maybe you won't.
In your case - you discovered it.
I use their sister company Hostmonster - and so far it's been good for the last two years. Tech support has been quick when it was needed in the early days... and since then - I haven't needed them.
I hope that I won't have your experience.
Dan Patterson
· 11 months ago
You're right Doug - you get what you pay for. In this case, Bluehost is cheap.
I had little to no problems with them for quite a while, but then problems started popping up, weren't addressed, and they seemed to pass the buck. Even if it was 'only' a Wordpress exploit, I really want the company in charge of protecting my data to know what a script is, what it does, and not answer the phone with “Welcome to Boohost, can you tell me whatsit about?”
On the other hand, that one line will make me laugh for years!
Twitter people came out of the woodwork and were really great, though.
But, Andrlik is right: http://bit.ly/MU0w This isn't all about me or my problems. It's about a company that dropped the ball with respect and support, then dropped it again with a failure to respond (or even know about) the reaction on the web.
Doug Quance
· 11 months ago
I just hope that since they are related to HostMonster... that I won't endure the same treatment when a similar catastrophe occurs.
All Comments
In your case - you discovered it.
I use their sister company Hostmonster - and so far it's been good for the last two years. Tech support has been quick when it was needed in the early days... and since then - I haven't needed them.
I hope that I won't have your experience.
I had little to no problems with them for quite a while, but then problems started popping up, weren't addressed, and they seemed to pass the buck. Even if it was 'only' a Wordpress exploit, I really want the company in charge of protecting my data to know what a script is, what it does, and not answer the phone with “Welcome to Boohost, can you tell me whatsit about?”
On the other hand, that one line will make me laugh for years!
Twitter people came out of the woodwork and were really great, though.
But, Andrlik is right: http://bit.ly/MU0w This isn't all about me or my problems. It's about a company that dropped the ball with respect and support, then dropped it again with a failure to respond (or even know about) the reaction on the web.
:)